Welcome to ROVIX Towels. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, purchase our products, or use any of our services.

ROVIX Towels is a premium home-textile brand offering products including bath towels, hand towels, face towels, bathrobes, bed linen, and other home-comfort products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

1.1 Personal Information

When you register, contact us, or place an order, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • City, State, and PIN Code
  • Account Login Details
  • Other information you voluntarily provide to us

1.2 Order and Transaction Information

When you purchase products from ROVIX Towels, we may collect:

  • Order details and order history
  • Product information
  • Quantity and pricing details
  • Delivery and shipping information
  • Payment status
  • Refund and cancellation details
  • Transaction reference numbers

Note: Payment details may be processed through authorized payment gateways or financial service providers. We do not store complete card or banking information on our servers unless specifically required and legally permitted.

1.3 Device and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Cookies and Similar Technologies

This information helps us maintain website security, improve performance, and provide a better user experience.

2. How We Use Your Information

We may use the information collected for the following purposes:

  • To create and manage your customer account.
  • To process and deliver your orders.
  • To communicate with you regarding your purchases.
  • To provide customer support.
  • To process cancellations, returns, and refunds.
  • To improve our products, website, and services.
  • To understand customer preferences and improve your shopping experience.
  • To send promotional offers and marketing communications, where permitted and according to your preferences.
  • To prevent fraud, unauthorized access, and security threats.
  • To comply with applicable legal and regulatory requirements.

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information as a standalone commercial product.

We may share necessary information with trusted third parties in the following circumstances:

3.1 Delivery and Logistics Partners

We may share necessary information, such as your name, mobile number, and delivery address, with courier companies and logistics partners to successfully deliver your orders.

3.2 Payment Service Providers

Payment-related information may be processed by authorized payment gateways and financial service providers to facilitate secure transactions.

3.3 Service Providers

We may work with trusted third-party service providers for:

  • Website hosting
  • Technical support
  • Website analytics
  • Customer communication
  • Payment processing
  • Order fulfilment
  • Security and fraud prevention

These service providers may access information only as necessary to perform their assigned services.

3.4 Legal Requirements

We may disclose information when required by applicable law, legal proceedings, government authorities, or when necessary to protect the rights, safety, and security of our customers and business.

4. Cookies and Tracking Technologies

ROVIX Towels may use cookies and similar technologies to improve your browsing experience.

Cookies may help us to:

  • Remember your login preferences.
  • Maintain your shopping cart.
  • Understand how visitors use our website.
  • Improve website functionality.
  • Personalize content and shopping experiences.
  • Support relevant marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration
  • Disclosure
  • Destruction

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you suspect unauthorized access to your account.

6. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

ROVIX Towels is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing your personal information.

7. Your Privacy Rights and Choices

Depending on applicable laws, you may have certain rights regarding your personal information, including:

  • Requesting access to personal information held by us.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of personal information, where legally permitted.
  • Withdrawing consent for certain data-processing activities.
  • Opting out of promotional emails or marketing communications.
  • Raising concerns about the handling of your personal information.

To exercise your applicable rights, you can contact us using the details provided below.

Certain information may need to be retained to comply with legal, financial, or other legitimate obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer support.
  • Complete transactions.
  • Maintain business and transaction records.
  • Resolve disputes and enforce agreements.
  • Improve our products and services.
  • Comply with applicable legal and regulatory requirements.

When personal information is no longer required, we will take appropriate steps to delete or anonymize it, where applicable.

9. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take suitable action.

10. Marketing Communications

With your consent, where required, we may send you information about:

  • New product launches
  • Special offers
  • Discounts and promotions
  • Seasonal sales
  • New collections
  • Personalized recommendations
  • Other relevant brand updates

You may unsubscribe from promotional communications at any time by using the “Unsubscribe” option in our emails or by contacting our support team.

You may still receive essential communications regarding your orders, account, payments, and transactions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updates will be published on this page along with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

ROVIX Towels – Customer Support

Company: Regency India Pvt. Ltd.
Contact Person: Taraprasad Shukla, COO
Email: taraprasadshukla@hotmail.com
Phone: +91 74000 30055
Address: 1414/19, M.J. Chambers V, 221, Nariman Point, Mumbai – 400021, Maharashtra, India