Welcome to Rovix Towels. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

 

1. About Our Platform

Rovix Towels is an online e-commerce platform offering towels, bath towels, hand towels, face towels, bathrobes, bed linen, gift sets, and other related products.

We aim to provide customers with quality products and a convenient online shopping experience.

2. User Account

Customers may create an account to place orders and access account-related services.

  • You are responsible for keeping your login credentials confidential.
  • All information provided during registration and checkout must be accurate and complete.
  • Rovix Towels reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

3. Products & Product Information

Product images are provided for reference and may vary slightly from the actual product due to lighting, photography, screen settings, or manufacturing variations.

Product descriptions, prices, sizes, colors, availability, and other details are subject to change.

We make reasonable efforts to display accurate product information; however, minor errors may occasionally occur.

4. Pricing & Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, and other charges may be displayed at checkout.

Customers can make payments using the payment methods available on the website.

An order will be considered confirmed only after successful payment/confirmation, as applicable.

In case of an incorrect price or technical error, Rovix Towels reserves the right to cancel the affected order and refund the amount paid.

5. Order Placement & Confirmation

Customers can place orders by selecting products and completing the checkout process.

Once an order is placed, an order confirmation may be sent through email, SMS, WhatsApp, or other available communication methods.

Order acceptance is subject to product availability and successful payment verification.

Rovix Towels reserves the right to cancel or reject an order in cases such as stock unavailability, pricing errors, suspected fraud, or other operational reasons.

6. Shipping & Delivery

Delivery timelines shown on the website are estimated and may vary depending on product availability, delivery location, courier service, weather, and other circumstances.

Customers are responsible for providing a correct and complete delivery address and contact information.

Rovix Towels shall not be responsible for delays caused by circumstances beyond reasonable control.

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges will be governed by the Return & Refund Policy applicable to the product.

Certain products may not be eligible for return or exchange due to their nature.

Products must be returned in the required condition, with original packaging, tags, accessories, and invoices where applicable.

Refunds, when approved, will generally be processed through the original payment method or another permitted method.

8. Cancellation

Customers may request cancellation of an order before it is shipped, subject to the applicable cancellation policy.

Once an order has been shipped or delivered, cancellation may not be possible and the customer may need to follow the applicable return process.

9. Offers & Discounts

Promotional offers, coupons, cashback, and discounts may be subject to specific terms and conditions.

Offers may have limited validity, product restrictions, quantity limits, or other conditions.

Rovix Towels reserves the right to modify or withdraw promotional offers at any time.

10. Prohibited Activities

Users must not:

  • Use the website for any unlawful purpose.
  • Provide false or misleading information.
  • Attempt unauthorized access to the website or its systems.
  • Upload harmful files, viruses, or malicious content.
  • Engage in fraudulent transactions.
  • Copy, reproduce, or misuse website content without permission.

11. Intellectual Property

All website content, including Rovix Towels logos, graphics, designs, text, images, product photographs, icons, layout, and other materials, is protected by applicable intellectual-property laws.

Users may not reproduce, distribute, modify, or commercially use such content without prior written permission from Rovix Towels.

12. Third-Party Services

The website may use third-party services such as payment gateways, courier/logistics providers, analytics services, communication services, and other service providers.

Their services may be subject to their own terms and privacy policies.

13. Limitation of Liability

Rovix Towels will make reasonable efforts to maintain the website and provide services smoothly. However, we shall not be responsible for losses arising from circumstances beyond our reasonable control, including technical failures, internet interruptions, courier delays, natural events, or unauthorized third-party actions.

14. Changes to Terms

Rovix Towels reserves the right to update or modify these Terms & Conditions at any time.

Updated terms will be published on this page, and continued use of the website after changes indicates acceptance of the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

ROVIX Towels – Customer Support

Company: Regency India Pvt. Ltd.
Contact Person: Taraprasad Shukla, COO
Email: taraprasadshukla@hotmail.com
Phone: +91 74000 30055
Address: 1414/19, M.J. Chambers V, 221, Nariman Point, Mumbai – 400021, Maharashtra, India