Return & Refund Policy

Welcome to ROVIX Towels. We value your satisfaction and want you to have a smooth shopping experience. This Return & Refund Policy explains the terms and conditions applicable to returns, replacements, cancellations, and refunds for products purchased through the ROVIX Towels website.

Company: Regency India Pvt. Ltd.
Brand: ROVIX Towels

By placing an order through our website, you agree to the terms mentioned in this policy.

1. Return Eligibility

We accept returns for eligible products within 7 days of delivery, subject to the conditions mentioned below.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must not have been washed, altered, damaged, or used.
  • The original packaging, tags, labels, and accessories should be intact.
  • The product should be returned with the original invoice/order details.
  • The return request must be raised within 7 days of receiving the order.
  • The product must meet our quality and inspection requirements.

For hygiene and safety reasons, used, washed, or altered towels and other textile products may not be eligible for return or replacement, unless the product was received damaged or defective.

2. Products Eligible for Return

Eligible products may be returned in situations such as:

  • Wrong product received.
  • Incorrect size, colour, or variant received, where applicable.
  • Product received in damaged condition.
  • Product received with a manufacturing defect.
  • Product significantly different from the product description.

Returns for reasons such as change of mind may be accepted only where the product remains unused, unopened, and meets all return conditions.

3. Non-Returnable Products

The following products may not be eligible for return:

  • Products that have been used or washed.
  • Products damaged after delivery due to customer handling.
  • Products without original tags or packaging.
  • Products that have been altered or modified.
  • Products returned after the applicable return period.
  • Products that cannot be resold due to hygiene reasons.
  • Clearance, promotional, or final-sale products, where specifically mentioned on the product page.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We may request:

  • Order number
  • Product details
  • Photographs or videos showing the issue
  • Images of the packaging, where relevant
  • Other information required to verify the claim

After verification, we may provide a replacement, exchange, or refund, depending on product availability and the nature of the issue.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact our customer support team within 7 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product or an applicable refund.

6. Return Process

To request a return or replacement:

Step 1: Contact Us

Contact our customer support team using the details provided below and share your:

  • Name
  • Order Number
  • Registered Mobile Number/Email
  • Product Name
  • Reason for Return
  • Supporting photographs or videos, if required

Step 2: Verification

Our team will review your request and verify whether the product meets the return conditions.

Step 3: Product Pickup

If the return is approved, we may arrange a pickup through our delivery/logistics partner, where available.

In certain situations, customers may be required to return the product using an approved shipping method.

Step 4: Inspection

Once the returned product is received, it may be inspected to ensure that it meets our return conditions.

Step 5: Replacement or Refund

After successful verification, we will process the applicable replacement, exchange, or refund.

7. Refund Policy

If your refund request is approved, the refund will generally be processed after the returned product has been received and successfully inspected.

Refunds may be issued to:

  • The original payment method; or
  • Another payment method agreed upon by ROVIX Towels, where applicable.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial service provider.

8. Refund for Cancelled Orders

If you cancel an order before it has been dispatched, we will generally process the eligible refund after confirming the cancellation.

If an order has already been dispatched, cancellation may not always be possible. In such cases, you may need to follow the applicable return process after delivery.

9. Shipping and Return Charges

For products that are damaged, defective, or incorrectly delivered due to an error on our part, ROVIX Towels may bear the applicable return shipping costs.

For other eligible returns, any applicable return shipping or handling charges may be communicated to the customer before the return is processed.

10. Exchange / Replacement

Where an exchange or replacement is approved:

  • The replacement will be subject to product availability.
  • The replacement product will generally be of the same product/variant originally ordered.
  • If the requested replacement is unavailable, an applicable refund may be offered.
  • Replacement products are subject to the same quality and return conditions.

11. Return Rejection

A return or refund request may be rejected if:

  • The return request is submitted after the applicable return period.
  • The product has been used or washed.
  • The product has been damaged by the customer.
  • Original packaging, tags, or labels are missing.
  • The product shows signs of alteration or misuse.
  • The product does not match the product originally delivered.
  • The product does not meet the conditions specified in this policy.

The final decision regarding eligibility will be based on the product’s condition and applicable terms.

12. Order Cancellation

Customers may request cancellation of an order before dispatch.

Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.

To request cancellation, please contact our customer support team as soon as possible with your order number.

13. Failed or Undelivered Orders

If an order cannot be delivered due to reasons such as an incorrect address, unavailable recipient, refusal to accept delivery, or repeated delivery failure, the order may be returned to us.

Any refund in such cases will be processed according to the applicable circumstances and may be subject to shipping or other applicable charges.

14. Important Notes

  • Please inspect your package at the time of delivery whenever possible.
  • Do not wash or use a product if you believe it is damaged or incorrect.
  • Keep the original packaging and tags until you are satisfied with your purchase.
  • We recommend taking photographs or videos of damaged packaging or products when submitting a claim.
  • Return and refund eligibility is subject to verification and the terms of this policy.

15. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

ROVIX Towels – Customer Support

Company: Regency India Pvt. Ltd.
Contact Person: Taraprasad Shukla, COO
Email: taraprasadshukla@hotmail.com
Phone: +91 74000 30055
Address: 1414/19, M.J. Chambers V, 221, Nariman Point, Mumbai – 400021, Maharashtra, India